Cookie Policy


  1. What is a cookie?
  2. How long do cookies last?
  3. How do we use cookies?
  4. Other technologies we may use
  5. Your rights to control cookies
  6. Need More Information?
  7. Contact Us

This Cookie Policy forms part of the Global Website Privacy Policy. It explains what cookies are used on www.hylamobile.com and our carrier-branded websites (hereafter “our Site”) that are operated by HYLA, Inc., (“HYLA”), and how you can control their use.
 

What is a cookie?

A cookie is small file that a website can send to your browser, which may then store it on your system or your mobile device. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information. Cookies set by the website owner (in this case, HYLA) are called “first party cookies.” Cookies set by parties other than the website owner are called “third party cookies.” Third party cookies enable third party features or functionality to be provided on or through the website (e.g. website analytics services). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
 

How long do cookies last?

Cookies can remain on your computer or mobile device for different periods of time. Some cookies are ‘session cookies,’ meaning that they exist only while your website browser is open and are deleted automatically once you close your browser. Other cookies are ‘permanent cookies,’ meaning that they survive after your browser is closed and can be used by websites to recognize your computer when you later reopen your browser and browse the internet again. The duration of the cookies used on our Site is explained in more detail in the table below.
 

How do we use cookies?

We use first party cookies to allow us to understand what areas of the Site are of interest to you so we can better serve and provide you with tailored information from the Site. We use first party cookies to collect data such as information about your web browser and operating system, the frequency of your visits, what you do on the Site and, if you arrived at the Site from another website, the URL of that website. Our third party web analytics provider then collects and analyzes the data we obtain from our cookies to tell us how you use the Site. Please see the table below for details of the third parties that we work with in this context.
 

Essential website cookie (i.e. session cookie)

Source: All our websites

Purpose: These cookies are necessary to provide you with services available through the Site and so that you can use some of its features, such as access to secure areas. These cookies are also used to allow for a coherent experience moving through various steps of the trade-in process (moving between different pages).

Expiry: Session cookie: expires when the session is closed by the user.

How to block: Check browser settings

Functionality and performance cookie (i.e. culture cookie)

Source: All our websites

Purpose: These cookies are used to enhance the performance and functionality of the Site but are non-essential to their use (for example, we use cookies to remember your location, remember your language preferences on the Site, or save your settings).  However, without these cookies, certain functionalities may become unavailable.

Expiry: 1 year

How to block: Check browser settings

Analytics cookie

Source: Google Analytics

Purpose: Used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Expiry: 18 months

How to block: Check browser settings

Social Media cookie

Source: Google Analytics

Purpose: On some pages of our website, third parties that provide applications through our website may set their own anonymous cookies in order to track the success of their applications or customize applications for you. For example, when you share an article using a social media sharing button on our website (e.g., Facebook, Twitter, or Google Plus), the social network that has created the button will record that you have done this. Because of how cookies work, we cannot access these cookies, nor can the third parties access the data in cookies used by HYLA. Some pages of our website may also contain embedded content, such as video content from YouTube, and these sites may set their own cookies.

Expiry: 30 days

How to block: Please see the instructions set out in your rights to control cookies below.
 

Other technologies we may use

The Site may also use “Web beacon” technologies. When you access pages with a Web beacon, an anonymous notice of that visit is generated which may be processed by us or by our analytics vendors. These Web beacons work in conjunction with cookies to let us know what portions of the Site are of interest to our visitors and to help us provide you with tailored information from the Site. If you choose not to accept cookies, Web beacon technologies will still detect anonymous visits, but the notices they generate cannot be associated with other information and are disregarded. We will collect your IP address when you visit the Site. From this we may be able to identify the approximate geographic location of the computer from which you are visiting the Site and the domain that it is using to access the Internet.
 

Your rights to control cookies

You have the right to choose whether or not to accept cookies! You can block cookies by changing your browser settings so that cookies from this website cannot be placed on your computer or mobile device. The “help” portion of the toolbar on most Internet browsers will tell you how to change your browser cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. Please note that if you choose not to accept cookies you may not have access to certain features that make your experience of the Site more efficient and some of the features on the Site may not function properly.
 

Need More Information?

If you would like to find out more about cookies and their use on the Internet, you may find the following link useful: www.allaboutcookies.org
 

Contact Us

If you have any questions or comments about this Cookie Policy please contact us via email at Marketing@hylamobile.com.