Privacy Policy


  1. Information Collected
  2. Use of Personal Information
  3. Information We Share
  4. Links to Other Websites
  5. Security
  6. Access Rights
  7. Internet-based Transfers
  8. Children under 13
  9. Updates to this Policy
  10. Cookies
  11. Whom to Contact

 

This Global Website Privacy Policy (the “Policy”) sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by HYLA Mobile and its affiliates. If you have any requests concerning your personal information or any queries with regard to these practices please contact DataPrivacyOfficer@hylamobile.com.

 

1. Information Collected

We collect personal information from visitors to www.hylamobile.com and our carrier-branded websites (hereafter “our Site”) whenever you enter into contact with us either by using the online contact form, when you send us a message via an automatic email reply mechanism provided on our Site (name, address, email address), or when you sell a mobile device via one of our carrier-branded websites. This information is necessary for HYLA to provide its services. Without it, HYLA may not be able to provide you with the services requested. HYLA also collects certain information by automated means, such as cookies and web beacons, whenever you visit our Site. The information collected by HYLA in this manner may include IP address, browser type, operating system, referring URLs, information on actions taken on a website, and dates and times of website visits. For more information on the use of cookies, please click here to access our Cookie Policy.
 

2. Use of Personal Information

We process personal information collected via our Site for the purposes of

  • Providing our services
  • Dealing with your inquiries and requests
  • Providing access to documents and materials
  • Maintaining our relationship with you
  • Recruitment
  • Sending you communications that you have requested or that may be of interest to you in accordance with your preferences. Please see Access Rights for further information about how you can control these communications
  • Providing you with customer support

 

3. Information We Share

We will only disclose personal information to other companies within our group of companies, business partners, government bodies and law enforcement agencies, successors in title to our business and suppliers we engage to process data on our behalf. In these limited circumstances we will only share your personal information for legitimate business purposes and to comply with legal obligations.
 

4. Links to Other Websites

This Site may contain links to other websites which are outside our control and are not covered by this Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

 

5. Security

We maintain safeguards to protect the personal information you provide to us through this Site against unauthorized disclosure, use, alteration, or destruction. Please note, however, that perfect security does not exist on the Internet. Therefore, while we endeavor to protect your personal information, when data is transferred over the Internet it may potentially be accessed and used by unauthorized parties.

 

6. Access Rights

Subject to applicable local law, HYLA will provide users with access to their data and, when appropriate, allow them to request that their personal information be corrected, updated, blocked or deleted where it is inaccurate, outdated or obsolete. Web users may exercise their right of access by contacting HYLA as stated below. Web users may also object to the processing of their personal information, based on legitimate grounds, and in accordance with applicable local laws. In some circumstances, objecting to HYLA’s use of personal information may prevent HYLA from providing its services to those users and from maintaining its relationship with them.

 

7. Internet-based Transfers

Given that the Internet is a global environment, using the Internet to collect and process personal information necessarily involves the transmission of data on an international basis. Therefore, by browsing this website and communicating electronically with us, you acknowledge our processing of personal information in this way. However, we will endeavor to protect all personal information collected through this website in accordance with strict data protection standards.Information we collect may be transferred to, stored and processed in the USA and in any other country or territory where one or more of our affiliated group companies or third party service providers are located or maintain facilities. While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy. HYLA has entered into data transfer agreements (based on the EU model clauses for transfers of personal data outside the EEA) with its group affiliates and third-party providers located outside the EEA to whom it may transfer the personal information.

 

8. Children under 13

The services provided on our Site are not intended for users under the age of 13. We do not knowingly collect any personal information from children under 13. If we become aware that a person submitting information is under 13, we will attempt to delete the information as soon as possible. You hereby represent that you are at least 13 or older.

 

9. Updates to this Policy

From time to time we may update this Policy. When we do, we will publish the changes on this Site. If you do not agree with these changes, please do not continue to use this Site. If material changes are made to this Policy, we will notify you by e-mail or by placing a prominent notice on this Site.

10. Cookies

We do use cookies on this Site and please refer to our Cookie Policy.

11. Whom to Contact

For any questions or comments in relation to this Policy, HYLA’s privacy practices, or to request access to your personal information, please contact: DataPrivacyOfficer@hylamobile.com.